Terms and Conditions
Terms & Conditions
1. 14 day Returns Policy
If you are anything less than delighted with an item for any reason, you can send it back to us
within 14 days of receipt. The goods must be returned in saleable condition and in their original packaging. Refunds will be credited to your account transfer.
Any goods that are not to your liking can be returned within 14 days of delivery without stating a returns reason.
Faulty goods are fully refundable, inclusive of delivery, return and other extra costs.
Please note: Returned goods which show signs of use in excess of trying them to a reduction in the refund given.
We have to ask you to return goods at your own cost.
Simply pack the unwanted item/s securely, enclosing the completed returns with invoice with an account number to send the amount and send to the following address relevant to you:
We will refund your purchase. Refunds are usually processed within three to five days after the goods are received back at car-model-kit.com. However it can take between 2 and 3 weeks to refund your money. Rest assured, you money will be refunded if your returns are in order!
2. Faulty Goods / Transport Damage
Car-model-kit.com is responsible for any damage to items which occurs during the transportation of the goods to the customer. If the goods arrive damaged, please send them back to us for a full refund (see Returns). Please inform us immediately (within the first 2 days of arrival), of goods damaged in transit. After this time, we can not take responsibility for any damages.
3. Entering into contract
Car-model-kit.com will accept your offer to enter into contract by sending out the ordered goods to you. However, offers will only be accepted if there are no errors in the descriptions of the goods or their prices as shown on this website.
In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract. Reasons for this could be that goods are not deliverable through the post and parcel services; that goods have been returned used or that articles have been complaint, returned far too often.
Car-model-kit.com runs an online database, which enables stock information to be current. Therefore, goods ordered are generally in stock and immediately ready for shipment. In the rare case that goods are not deliverable,car-model-kit reserves the right to accept an offer in part. Delivery costs will be calculated on the order value and charged only once. As the actual product colours you see depend on your computer monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of the product on order.
4. Security Policy
In order to process your order, we need your name, e-mail address, delivery address. Credit card numbers are not stored by us. Debit card PIN numbers are not seen by us and are processed by GP webpay.
We may contact you for marketing purposes by mail, telephone, e-mail.
Payment for goods is due when they leave our premises and the relevant amount will be deducted from your credit/debit card account. Car-model-kit.com reserves the right to exclude certain payment methods. Payment by cheque or by sending cash is not possible. Car-model-kit.com is not liable for any lost cheques or cash.
Any propagation or publication of voucher codes or promotion codes/links is strictly prohibited.
6. Trademark / Copyright
All the pages of this site including all micro-sites, pictures and designs are property of Car-model-kit s.r.o. and are protected by the Copyright Protection Act. Copying and distribution of the above-mentioned require the written consent of car-model-kit s.r.o.
The terms and conditions of this contract are in accordance with Czech law, excluding UN-commerce law. This Czech law is applicable even when ordering from or delivering to a country other than Czech rep. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and you should look through them as often.
9. Responsible for site and shop
Car – model- kit s.r.o.
10. Problem solving
In the event that between us and the consumer to the emergence of a consumer dispute of a purchase contract or a contract for services that can not be solved by mutual agreement, the consumer may file a petition for judicial resolution of such disputes body designated court settlement of consumer disputes, which is:
the Czech trade inspection
Central Inspectorate - Department of ADR
120 00 Praha 2
Consumers can also use the platform for online dispute settlement, which is established by the European Commission at http://ec.europa.eu/consumers/odr/.